Support
Account deletion support
Use this page to explain exactly how a customer can request deletion, what verification is needed, and what happens next.
Deletion Request Process
If a user wants an account removed, ask them to contact the support team from their registered email address and include enough information to verify ownership.
- Send the request from the registered email address or include the registered mobile number and organization details.
- Verify the account owner or authorized admin before starting deletion.
- Confirm whether the request applies to user access only or full organization data removal.
- Share the expected completion timeline and any retention or billing implications before final deletion.
What To Clarify
Deletion requests move faster when the scope is explicit.
Most confusion comes from whether the request is for a single user, a business account, or associated historical records. Spell that out early.
Useful details to request.
- Registered email and mobile number.
- Organization or store name.
- Whether billing should also be canceled.
- Whether any legal or financial records must be retained.